<?xml version="1.0" encoding="utf-8"?><rss version="2.0"><channel><title>Customer Relationship Management</title><description>Customer Relationship Management (CRM) Directory</description><link>http://the-smart-sites.com/Business/Customer-Relationship-Management/</link><item><title>Inbound Call Center Services</title><link>http://the-smart-sites.com/Business/Customer-Relationship-Management/inbound-call-center-services-l88.html</link><description>Resources to find all you need to know about inbound call center services.</description></item><item><title>Call Center Management System</title><link>http://the-smart-sites.com/Business/Customer-Relationship-Management/call-center-management-system-l87.html</link><description>The world&#039;s largest company solely focused on the contact center, today announced it has been ranked as the world&#039;s number one workforce management solution provider by, an independent market research and consulting company, in its 2007 World Contact Center Workforce Management Systems Market report.</description></item><item><title>Call Center Outsourcing</title><link>http://the-smart-sites.com/Business/Customer-Relationship-Management/call-center-outsourcing-l86.html</link><description>Comprehensive resources on call center outsourcing.</description></item></channel></rss>